Calculating an average review helps you understand the overall level of customer satisfaction.
To find it, multiply each rating by the number of users who gave it, add them up, and divide by the total number of reviewers.
For example, if 3 people gave 5 stars, 5 gave 4 stars, and 4 gave 3 stars, your average review is 3.91 out of 5.
You can also calculate the percentage of 5-star reviews to see how satisfied your top customers are.

🧮 How to Calculate a Review (Example)
Rating * No. of People
⭐⭐⭐⭐⭐ (5 stars) * 3
⭐⭐⭐⭐ (4 stars) * 5
⭐⭐⭐ (3 stars) * 4

Step 1: Multiply rating × number of people

→ (5×3) + (4×5) + (3×4) = 15 + 20 + 12 = 47

Step 2: Divide the total score by the total people

→ 47 ÷ (3+5+4) = 47 ÷ 12 = 3.91 / 5 average rating

Step 3: Find % who gave 5 stars

→ (3 ÷ 12) × 100 = 25% users gave 5-star rating